Customer Service

Hours
8 AM to 4:30 PM
Monday – Friday

Phone
330-745-4499

Fax
330-745-5833

We strive to make the ordering process fast and simple – we pay attention to the details!
Contact us during operating hours and we will be glad to answer your questions about placing an order, pricing and availability, update your account with address and other changes, process catalog requests, and more.

Ordering Policy
Our pricing varies with volume, sizes. Freight is additional, FOB final destination. Some orders may require minimum piece quantities. Contact us for full catalog details and pricing.

We do not currently take orders from our website. Please call, email us or complete the order request form.

We have catalogs to mail for corporate, industrial, casual, outerwear, & custom uniforms.
To request a catalog please contact us.

For Order Status:  Please call or email for status of your order

PAYMENT METHODS
We accept several forms of payment methods:

Credit Cards
We accept: Visa and MasterCard, Checks and Business Credit (once established)

Business Credit
If you are a business or government agency seeking credit, please contact us and we will send you a credit application. You will also need to provide your signature, printed name and date at the bottom of the form. If you already have a document listing your required information, please send it in. Be sure to sign, print and date this application form and fax it as well. We can usually give you an answer within an hour or two.

Sales Tax
Items sold and shipped to destinations in the state of Ohio are subject to sales tax.
Each customer shall be solely responsible for all sales, use, or any other type of taxes, on orders shipped to any states other than Ohio.

Tax Exempt
If you are placing an order for a tax exempt organization, please provide us with your tax exempt certificate using the following options:
Fax your tax exempt certificate to 330-745-5833 or scan and email to info@trogosales.com